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類型一Complaint I’m writing to bring to your attention the unprofessional attitude of one of the members of your staff.(抱怨人) I’m sorry to inform you that…(抱怨事) I wish to complain about a … which I bought … days ago in …(抱怨物品) I’m writing to express my dissatisfaction with…(抱怨人+抱怨事+抱怨物品) I’m writing to bring to your attention to a situation which I consider very undesirable. (抱怨人+抱怨事+抱怨物品) In these circumstances, I find it difficult to …(抱怨人+抱怨事+抱怨物品) I am very dissatisfied with the … I have noticed that… I regret to say the experience was not a pleasant one. Needless to say, such a way of dealing with customers is totally unacceptable. (抱怨人) This is very inconvenient. (抱怨事+抱怨物品) I’m puzzled as to why you still have not dealt with this matter. (抱怨人+抱怨事+抱怨物品) I feel obliged to remind you that…(抱怨人+抱怨事+抱怨物品) I’m sure you will agree that this is a most unsatisfactory situation. (抱怨人+抱怨事+抱怨物品) There is no denying that… Failing that, I would have to insist on …(抱怨人+抱怨事+抱怨物品) I would appreciate it if you could look into this matter as soon as possible. I wonder if you could send people to investigate this matter. Unless I receive a formal apology, written or verbal, I shall refuse to… I suggest that the individual in question be disciplined for his / her behavior. (抱怨人) I would very much appreciate it if you would …(抱怨事+抱怨物品) Otherwise I would… An early reply to this letter would be appreciated. 類型二Giving Information I’m writing to explain … I’m writing to inform you that I wish to … I’m glad to have this chance to… How are things with you these days? My biggest concern now is whether… All in all, I have no hesitation in recommending… 類型三Request I am writing to request your assistance. Would you please advise me regarding… I would like to request materials for … I would be very grateful if you could send me information on … I would like to inquire about… I would like to reserve one room for … from … to … The room should be big enough to accommodate … people comfortably. I wish to reserve it in advance to … I would appreciate your prompt reply regarding the availability of … I am writing to express my interest in your recently advertised position for a … I am writing in response to your advertisement in … on … This morning I happened to see your advertisement. I am fully convinced that I am the right person for the advertised job. Enclosed with this letter is my resume, which gives further details of my work experience. I feel my qualifications and work experience would make me a good candidate for the job. I believe I would be a strong asset to your company. I would like to meet you at your earliest convenience. Please contact me at your earliest convenience. I’m writing this letter to request your assistance in finding my … I’m writing to invite you to … We would feel really honored if you could come. I would be more than happy if … I would very much like you to participate in the … I really hope you can make it. I hope all this eventually works out. I look forward to the pleasure of your company. In these circumstances, I find it difficult to … I would be very grateful if you would consider this request at your earliest convenience. Thank you for your kind assistance. 類型四Apology I’m writing to apologize for … I would like to give you my apology for … Please accept my sincere apology for … In response to your kind offer of a position with your company, I am afraid that I have to decline. However, I regret to inform you that… I assure you the problem is temporary and it will not arise again. I hope you are able to grant my request and apologize for … Once again, I am sorry for the inconvenience caused. Hope you can accept my apology and understand my situation. Thank you or your understanding. To make up for my thoughtless behavior, I hope to invite you to… 例題I Your neighbors have recently written to you to complain about the noise from your house/flat. Write a letter to your neighbors. In your letter Explain the reasons for the noise. Apologize Describe what action you will take. 范文 Dear James, I was very shocked to get your letter saying that the noise from my flat has been spoiling your evenings and causing you some distress. I am really, really sorry about that. I had no idea that you would be able to hear so much, so I hope you will accept my apologies. As you may have guessed , I am trying to refit my kitchen in the evenings when I get home from work. Unfortunately it is all taking longer than expected and I have been having problems with getting things to fit properly. This has meant a lot of banging and hammering. As the kitchen is still not finished, I have decided to call in a professional builder who will finish the work in the next day or two. He’ll work only during daytime hours, so you won’t be disturbed in the evenings again, I promise. Sorry to have caused the problems, Bill 類型五Making suggestions I would like to suggest that… It seems to me that you could… I am very glad to hear that… , so I am writing this letter to offer my suggestions. I hear you are planning a trip in … …is a must-see as it boasts… As you must be well aware, … I hope you have as much fun as I had. That way, you will find that … That way, … would be ensured. I would really appreciate it if you take my proposals into serious consideration. Making Suggestions類范文 Your local library intends to improve its service and facilities. As a regular reader, please writing a letter to the chief librarian and offer your proposals. Dear Sir/ Madam, I am glad to learn that the library is to steps to enhance its service and facilities and I am writing this letter to offer my suggestions. As we all know, libraries are not only essential for students and researchers, they also play a crucial role in the education and entertainment of the reader. In my view, our library should do its utmost to purchase the latest books and magazines as well as ensure that it has a wide range of newspapers. Then, what is even more important in this computer age is the access to the Internet via computers. That way, the library will afford readers access to information worldwide, which would be very beneficial to the regular readers who do not have ready access to the Internet at home. Since the staggering social advancement has rendered libraries all the more important to our lives, I would be grateful indeed if you take my proposals into serious consideration. Yours sincerely, Steve Atkins 類型六Thank you letter I’m writing to express my heart-felt gratitude. I’m writing to express my thanks for … I’m writing to extend my sincere gratitude for… Thank you for everything you did for me during… I feel obliged to thank you again for your generous help. 雅思書信的十個最常用短語（盡可能多用） As you know, … To make/ cut a long story short… As a result, In addition, Besides, Therefore, Unfortunately, By the way, Incidentally, On top of all this…